Privacy policy

At House of Aeros, ensuring the privacy of our customers is of the highest priority to us. We operate and adhere to the Privacy Act 1988. Listed below is how we collect and store your personal information in order to provide our service.

PERSONAL INFORMATION AND WHAT WE COLLECT:

When buying a candle from us, we collect personal information to appropriately fulfil your order. This will include details such as your name, address, email address, phone number, and relevant details of your selected payment method. These details will only be required when checking out and confirming your order with us.

WHAT WE WILL DO WITH YOUR INFORMATION:

Your name and address: We will use this information to fulfil your order.
Email Address: We will use this information to email you the order confirmation, receipt and contact you about your order, if required.
Phone Number: We will use this information to contact you about your order, if required.
Payment Details: We will use this information to process your order and complete your purchase.

STORING YOUR INFORMATION:

When completing the checkout process, your information will be stored on our online store until your order is fulfilled and your candle(s) delivered.

SOCIAL MEDIA:

We truly believe in staying connected to our customers and community through various social media platforms (Facebook, Instagram, Pinterest and Twitter). Any personal information collected through these platforms via comments and messages will be managed as per the terms stated above for our website. We always want to share the love! Any posts and photographs that are shared through social media platforms that show any House of Aeros product may be re-posted by us. We love to promote our product in different settings and share our customer’s feedback, and will always give you a shout out.

SHARING OF YOUR INFORMATION:

Please note that House of Aeros will never share your personal information with any third party for any reason. We will never ask for your personal information unless for the purpose of fulfilling your order as stated above.

CHANGES TO OUR PRIVACY POLICY:

This privacy policy is current as of August 2020. House of Aeros can change this Privacy Policy at any time and without notice or consequence. The updated privacy policy will always be available to view on the House of Aeros website. We are always committed to serving you and your privacy needs. If you have any questions regarding any information provided in this privacy policy, please contact us directly at admin@houseofaeros.com